By Nick Fosberg   |   February 12, 2018

In this episode Nick interviews Andrew Carlson on the 4 steps he’s mastered to get staff to hook your customers with a great experience, even for those staff members you think it’s impossible for! Andrew Carlson is on a mission to change customer service in restaurants and bars across America. His work includes programs to ensure exceptional customer service to creating unforgettable experiences. He is a speaker, coach, the author of Customer Service is the Bottom Line and host of the podcast Beyond the Restaurant.

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In This Episode You’ll Learn:

  • The first thing your staff should do BEFORE they walk over to the table.
  • A fun and easy way to instantly get customers to “like” the staff member that is serving them.
  • The easiest way to increase your check average by your server adding in a few extra sentences when taking their order
  • An idea Nick had with employee business cards that Andrew thought could be a big game changer to build a servers loyal following – which means YOUR loyal following too!
  • Plus much much more.

Links Mentioned In This Podcast:

4 Walls Marketing Handout

Free Download Of Nick’s 100/80/20 LRVO Marketing Formula – Attract New Customers At A Profit 

Nick Fosberg

Nick Fosberg is known as one of the highest paid, marketing and promotional consultants in the bar & restaurant industry and he owns 2 bar / restaurants in the Chicagoland area. He's famous for creating some of the highest grossing digital marketing promotions in the history of the bar & restaurant business..... without spending a penny on marketing. All done through e-mail & Facebook posts. 

Click here to get a free copy of my latest book.

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