In this episode Nick interviews Andrew Carlson on the 4 steps he’s mastered to get staff to hook your customers with a great experience, even for those staff members you think it’s impossible for! Andrew Carlson is on a mission to change customer service in restaurants and bars across America. His work includes programs to ensure exceptional customer service to creating unforgettable experiences. He is a speaker, coach, the author of Customer Service is the Bottom Line and host of the podcast Beyond the Restaurant.
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In This Episode You’ll Learn:
- The first thing your staff should do BEFORE they walk over to the table.
- A fun and easy way to instantly get customers to “like” the staff member that is serving them.
- The easiest way to increase your check average by your server adding in a few extra sentences when taking their order
- An idea Nick had with employee business cards that Andrew thought could be a big game changer to build a servers loyal following – which means YOUR loyal following too!
- Plus much much more.
Links Mentioned In This Podcast: